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Serenity Yoga | Customer Service + Membership Sales

Part-Time · 3-5 hours/week · $16.50/hour

Serenity Yoga is a small, inclusive yoga studio where people come to take a break from the noise of daily life and get back to themselves. Our work is grounded, practical, and accessible — supporting people in slowing down, regulating stress, and reconnecting with themselves through consistent practice.

We are hiring a Front Desk Sales Associate / Studio Assistant to support daily operations, manage customer communication, and play a key role in membership sales and conversion.

This position is ideal for someone with customer service or sales experience who enjoys talking with people, answering questions, and helping customers make confident decisions.

About the Role

This is a customer-facing, sales-forward front desk position with operational responsibilities. You will be one of the main points of contact for new and returning students and will directly support the studio’s growth through clear, consistent communication and membership sales.

Sales at Serenity is not high-pressure — but it is real sales.
You will be expected to confidently explain pricing, answer objections, and help people commit to a membership that supports their goals.

Key Responsibilities

Sales & Membership Support

  • Explain pricing, memberships, and intro offers clearly

  • Support intro → membership conversions

  • Answer questions about commitment options and value

  • Follow up with leads and students via email and text

  • Support studio membership growth through consistent communication

Front Desk & Customer Service

  • Greet students and manage class check-ins

  • Assist new students and answer general questions

  • Provide professional, timely customer support in person and digitally

  • Respond to emails and text messages using studio systems

Studio Operations

  • Open and/or close the studio depending on shift

  • Maintain a clean, organized front desk and lobby

  • Restock supplies and reset spaces between classes

  • Support instructors with basic operational needs

Administrative Support

  • Use Momence software for scheduling, payments, and accounts (training provided)

  • Manage class rosters and basic student information

  • Follow established studio procedures

Schedule

To start: ~5 hours/week
Current shifts include Sunday mornings and covering for other shifts during the week, but we are willing to build around the right person!

Compensation & Benefits

  • $16.50/hour

  • Free unlimited yoga

  • Employee retail discounts

  • Discounts on workshops and events

  • Opportunities for growth and expanded responsibility

Qualifications

  • Customer service or sales experience preferred

  • Comfortable discussing pricing and memberships

  • Strong verbal and written communication skills

  • Reliable, punctual, and organized

  • Able to multitask and stay steady during busy class times

  • Comfortable using basic technology and software systems

Yoga experience is not required.

Who Will Succeed in This Role

  • Someone with retail, hospitality, or membership sales experience

  • Someone who enjoys helping people make decisions

  • Someone looking for part-time sales and customer service work

  • Someone who wants responsibility and impact in a small business environment

How to Apply

Send your resume and a bit about you to michele@serenityyogawellness.com

In your email, tell me:

  • Why you love sales

  • A time you confidently closed something

  • What excites you about this role